United Guaranty Sucks Customer Reviews and Feedback

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American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions. As of January 1, 2019, AIG companies employed 49,600 people. The company operates through three core businesses: General Insurance, Life & Retirement, and a standalone technology-enabled subsidiary. General Insurance includes Commercial, Personal Insurance, U.S. and International field operations. Life & Retirement includes Group Retirement, Individual Retirement, Life, and Institutional Markets. In August 2016, AIG sold off United Guaranty, its mortgage-guarantee unit, to Arch Capital Group, a Bermuda-based insurer, for $3.4 billion.

A former Assistant Underwriter from Dallas Tx. Shares some thoughts about working for United Guaranty in a review he wrote for INDEED: "Very very poor management upper management , I went thru 8 managers in a year. the last manager came in and told people that had been hard workers and dedicated for years they were just like new hires. she did this with out taking the time to learn the staff who they were and what they did"


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Loan Processor says

"does not give merit increases, incomplete and sporadic training, micro-manages, no room for advancement"


"Seems advancement and pay depends on personal "favors" and race, not education, attendance and performance (SG), Mid and upper management doesn't manage team leads or their absences (SG). Some with no formal education are making more than prestige MBA grads."

Former Employee - Anonymous Employee says

"Local management needs a bit of work on employee engagement, interpersonal skills and supporting their people (this would improve the corporate culture and more people might actually be happy coming to work, not just happy to have a job)"


"No opportunity to move up, a lot of favoritism in the place. You are look over if you are not in their buddy system."

Former Employee - Manager says

"There seems to be a good ol' boys club mentality in which men are given opportunities for which women should also be considered, but seem to be passed over. If you start out with the company in a support role, it is very difficult to step out of that and move to roles with more responsibility. You seem to always be seen as "administrative" support and nothing more."

Current Employee - IT Analyst says

"There is a serious disconnect between salary and market rate for technical staff. Actual job titles make very little sense with little flexibility for specializations in IT. Talent retention isn't something that they appear to think about since it seems that a majority of the players have been there forever. With that said, the technology and technical leadership leaves much to be desired. The organization is top-heavy yet doesn't provide much growth opportunity because it appears to be filled with "yes men". First line and middle management does not appear to be willing to fight for their people. The culture is outdated and highly political and doesn't allow people to bring their game to the table without unnecessary pain. It can be described as "toxic" by some and most people lack the necessary soft skills to be great."


"Absolutely inept technical management. Very political environment. Absolutely no opportunity for advancement unless you have a powerful mentor. Decent benefits for employees, but not great. Certain groups within the company are completely dysfunctional. Crazy change control that will have you working from midnight to 6 am on Sundays almost every week."

Former Employee - Anonymous Employee says

"Clueless senior management with no support for employees"

Former Employee - Anonymous Employee says

"Worked in a department that was not a good fit for me! Management not good!"

Former Employee - Anonymous Employee says

"no room for growth, conservative approach, Legacy systems"

Assistant Underwriter (Former Employee) says

"Very very poor management upper management , I went thru 8 managers in a year. the last manager came in a told people that had been hard workers and dedicated for years they were just like new hires. she did this with out taking the time to learn the staff who they were and what they did"

Underwriter (Former Employee) says

"No comment. Things may have been better had Management designated an outside agency to address issues affecting attrition, productivity and overall morale. Instead, legitimate grievances were routinely dismissed or ignored.Great benefits"

Loan Registration Analyst (Former Employee) says

"Wouldn't recommend this job. There is no opportunities to advance. Lunches and breaks have to be taken at certain times and they often ask you to work through lunch but it's not overtime because you're only allow to get 37 regular hours.Job SecurityHealthcare Benefits"

Imaging Analyst (Former Employee) says

"Great company that supports and manages their employees professional and personally. So far working here as been a great adjustment compared to retail seeing that the company is constantly changing to become better."

Account Executive (Former Employee) says

"Company was my first introduction into outside sales, provided me a great opportunity to use my interpersonal skills in a large geography in a finiancial business setting. This role afforded me the opportunity to interact with CEO’s, CFO’s and Presidents of large financial institutions in a 7 state geography. Also taught me time management and navigating multiple accounts while delivering results and successTravel, ability to work in the financial sector; autonomous settingLarge 7 state territory, lived out of a suitcase"

HELP DESK ANALYST (Former Employee) says

"This place has since been merged with Arch Capital. If you don't make consistent improvement in knowledge and skills and take on more work than expected. You will be let go. It's good to advance your skills, but they make it a stressful environment from the intense pressure of constant observation."

Underwriter, LQS, FDM (Former Employee) says

"Has good benefits for health, dental, vision, life insurance, etc. Good work hours somewhat flexible. Only opportunity for conventional lending guidelines."

Loss Mitigation Specialist (Former Employee) says

"The business was sold. 7.5 hour work day. You will learn the Private mortgage industry business. Management tended to have an inner circle which is hard to break through with information withheld to those outside that circle until they determine it need to be released. OK place to work if you like work politics."

morgage insurance Underwriter (Former Employee) says

"what i didnt like is the fact that lunch is not paid so a typical week is 37.5 hours not 40. So i must take lunch unpaid and lose .5 hours daily."

Contract HARP Underwriter (Former Employee) says

"not the best place to be a contractor. much of the work is routine and could be automated free parking if you're an employeeno benefits for contractors"

Loan Modification Assistant (Former Employee) says

"Management sometimes failed to properly handle personality conflicts which had an effect on the work environment."

Senior Underwriter (Former Employee) says

"The position was contract so the experience to the overall staff was limited. However, the on-site environment was sufficient, and the client treated you as another employer."